Meet Chime Pro.
Visitors above.
Deliveries below.

One view for the visitor. Another for the doorstep.

A familiar doorbell problem is seeing a face clearly but not the delivery left beneath it. Chime Pro uses separate main and downward-facing package cameras. The manufacturer describes a picture-in-picture view so both perspectives can be seen together.

That is a useful reason to consider it—not a promise that every corner of your porch will be visible. Steps, recessed entries, large parcels and the mounting position can still obstruct the view. Before the position is finalized, check where a visitor stands and where deliveries usually land.

The current product listing and its linked data sheet describe the dual-camera design. This is a documentation-based buying guide, not an independent image-quality or reliability test.

Black or Antique Bronze

Look at the faceplate beside your actual handle, house numbers and exterior lighting. The finish should belong at the entrance rather than become the first thing you notice.

Official Control4 / ADI studio images, proportionally resized with transparency retained. Screen color and lighting are not a substitute for checking the finish in person.

The cable and the Control4 system come first

Chime Pro uses 802.3af Power over Ethernet: a suitable Ethernet cable carries network data and power from a PoE switch or injector. There is no Wi-Fi model in the current Chime Pro data sheet. Existing low-voltage doorbell wires alone do not provide that Ethernet connection.

Check these before ordering

• A practical Ethernet route to the entrance and adequate PoE capacity.
• A controller and project that support the required software and driver.
• Enough mounting space, including the connector and any optional junction box.
• Where the household wants calls to ring: app, compatible touchscreens and any supported mechanical chime.

The current product listing specifies Control4 OS 4.3.0 or later. Have your dealer check the controller, driver and complete upgrade path together. Buying a doorbell does not make an older controller compatible.

The installation guide also calls for the Communication V2 agent and identifies Connect for remote mobile alerts. Setup belongs with a qualified technician; it is not a standalone phone-app doorbell. For the original wired and Wi-Fi models, use our separate Chime PoE vs Wi-Fi guide.

Choose how you want to answer—and what you want to keep

Live viewing, speaking to a visitor, receiving an alert and saving footage are different parts of the experience. Decide which ones your household needs, then have each demonstrated on the actual app and touchscreens you will use.

Recording has three possible paths

• On-device SD recording. The guide supports cards up to 256GB and configurable schedules or event recording. Confirm the card, setup and retention with the installer; capacity alone does not tell you how many days you will keep.
• Cloud event history. The manufacturer lists support for up to seven days. Confirm the applicable account and service terms. That does not mean seven days of continuous cloud recording.
• A compatible NVR. The data sheet names Luma X20/X21 NVRs. The installation guide explains separate main and package-camera streams. Have the dealer size channels and storage for the views you actually want recorded.

Chime Pro is not compatible with Luma Bridge, according to the current guide. Do not assume that adding it to an existing recorder gives it every feature of a Luma camera.

Sources: SD recording guide and NVR configuration guide. For account and remote-access context, see what Control4 Connect does.

Make the alerts useful, not constant

The current guide documents motion, line-crossing, region-intrusion and package events, with people and vehicle filters. The benefit depends on how those events are configured for your approach, driveway and public sidewalk.

Start with the notifications you would actually act on. Test ordinary deliveries and family arrivals before adding more alerts. Shadows, obstructions and placement still matter; AI detection is not a guarantee that every event is classified correctly. A detected package is not proof that it is still there or that it is safe from theft.

See the official event configuration overview. Access permissions and any lock-release action should be planned separately; identifying motion is not authorization to unlock a door.

Placement matters—especially through a Chicago winter

The data sheet rates Chime Pro IP55 and lists an operating range of −4°F to 140°F (−20°C to 60°C). That is a specification to design around, not a promise of operation below the listed minimum. Assess the actual exposure at a Chicago-area entrance before choosing it.

Check the mounting surface, water path, cable entry and available wall depth. Position both lenses away from obstructions and avoid a view dominated by a close return wall. Review the real image in daylight and after dark rather than choosing a position from the outside appearance alone.

The entry light can be configured by the installer. Agree how it should behave alongside the porch lights so arriving guests can see the button without creating glare or disturbing nearby rooms.

Should you replace an existing Chime?

Before replacing an original Chime or DS2 door station, review the existing mounting, wiring, controller and any access-control functions. A similar-looking product does not prove the bracket, wiring or programmed behavior carries over.